By Obianuju Azukaego
Regina Caeli Specialist Hospital, Awka, has concluded a two-day Customer Service Training workshop for selected staff as part of efforts to improve service delivery and enhance patients’ experiences.
The training, which began on August 10, focused on effective communication, prompt response to patients and their families, managing expectations and creating positive interactions at every point of contact.
Speaking to participants, the Managing Director and Chief Executive Officer of the hospital, Rev. Fr. Innocent Affusim, said the workshop featured practical and engaging sessions facilitated by customer service experts.
He emphasised the importance of compassion, professionalism and effective communication in healthcare, noting that quality healthcare extends beyond medical treatment.
According to him, how patients are welcomed, listened to, supported and cared for can significantly shape their overall experience at the hospital.
Rev. Fr. Affusim said the training was part of the hospital’s commitment to continuous improvement as it expands its services and seeks to meet the changing needs of patients and their families.
The participants appreciated the management for the initiative, describing the training as impactful and relevant to their daily responsibilities.
They pledged to apply the knowledge gained to improve their interactions with patients and contribute to achieving the hospital’s mantra: “Better Service, Better Experiences, Better Care.”
Obianuju Azukaego is of the Ministry of Information and Value Reformation, Anambra State
